{"id":2837,"date":"2026-06-11T17:00:27","date_gmt":"2026-06-11T15:00:27","guid":{"rendered":"https:\/\/www.fore.fr\/martinique\/?p=2837"},"modified":"2026-06-15T21:02:41","modified_gmt":"2026-06-15T19:02:41","slug":"bts-negociation-digitalisation-de-la-relation-client","status":"publish","type":"post","link":"https:\/\/www.fore.fr\/martinique\/bts-negociation-digitalisation-de-la-relation-client\/","title":{"rendered":"BTS N\u00c9GOCIATION &#038; DIGITALISATION DE LA RELATION CLIENT"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-black-background-color has-text-color has-background\" style=\"font-size:17px\"><br><strong>DETAILS<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:220px\">\n<p class=\"has-white-color has-text-color has-background\" style=\"background-color:#e4032c\"><strong>1350H<br>SUR 2 ANS<br>2 jours\/semaine<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>PROCHAINE RENTR\u00c9E : SEPTEMBRE 2026 <\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>FINANCEMENT<\/strong><br>FINANCEMENTS OPCO des<br>Entreprises, FONGECIF<\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>CERTIFICATION<br>Dipl\u00f4me de Niveau 5 (BAC+2), enregistr\u00e9 et inscrit au R\u00e9pertoire National des Certifications<br>Professionnelles par le minist\u00e8re de<br>l\u2019enseignement et de la recherche depuis le 11\/12\/2023.<br>Code RNCP : 38368<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:220px\">\n<p class=\"has-small-font-size\"><strong>CONTACTS<\/strong><br><strong>Michelle PHAROSE <br><\/strong>0696 02 20 40<br>0596 68 62 52<br><strong>michelle.pharose@fore.fr<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table has-small-font-size\"><table class=\"has-vivid-red-color has-text-color\"><tbody><tr><td><strong>Lien France Comp\u00e9tences : <a href=\"https:\/\/www.francecompetences.fr\/\nrecherche\/rncp\/38368\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.francecompetences.fr\/<br>recherche\/rncp\/38368<\/a><\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-default\"\/>\n\n\n\n<div data-wp-interactive=\"\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!selectors.core.file.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/www.fore.fr\/martinique\/wp-content\/uploads\/2026\/06\/Programme-formation-BTS-NDRC-V2.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Contenu embarqu\u00e9 Programme formation BTS NDRC V2.\"><\/object><a id=\"wp-block-file--media-26b191cf-c707-4fcb-911a-d49b79090191\" href=\"https:\/\/www.fore.fr\/martinique\/wp-content\/uploads\/2026\/06\/Programme-formation-BTS-NDRC-V2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Programme formation BTS NDRC V2<\/a><a href=\"https:\/\/www.fore.fr\/martinique\/wp-content\/uploads\/2026\/06\/Programme-formation-BTS-NDRC-V2.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-26b191cf-c707-4fcb-911a-d49b79090191\">T\u00e9l\u00e9charger<\/a><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-black-color has-text-color\"><strong><span style=\"color: &quot;red;\">PR\u00c9REQUIS<\/span><\/strong> :<\/p>\n\n\n\n<p>Le BTS NDRC est accessible \u00e0 toutes les personnes justifiant d\u2019un dipl\u00f4me de niveau 4 (Bac). La priorit\u00e9 est donn\u00e9e aux titulaires d\u2019un bac g\u00e9n\u00e9ral et \u00e0 certains bacs professionnels en lien avec les domaines du digital, du num\u00e9rique, du commerce, de la vente ainsi que la relation \u00e0 la client\u00e8le.<\/p>\n\n\n\n<p><strong>&nbsp;M\u00c9THODES P\u00c9DAGOGIQUES :<\/strong><\/p>\n\n\n\n<p>M\u00e9thodes Actives et Participative : Apports op\u00e9rationnels par des sp\u00e9cialistes du secteur. Mise en situation. Travaux dirig\u00e9s. Etudes de cas. Pr\u00e9sentiel \/ Distanciel.<\/p>\n\n\n\n<p><strong>MOYENS P\u00c9DAGOGIQUES :<\/strong><\/p>\n\n\n\n<p>Salles informatiques connect\u00e9es \u00e0 Internet (fibre optique). Documentations sur plateforme informatique. TEAMS. Vid\u00e9o projecteur. Mat\u00e9riel en salle de formation.<\/p>\n\n\n\n<p><strong>SUIVI &amp; \u00c9VALUATIONS :<\/strong><\/p>\n\n\n\n<p>Contr\u00f4les continus et \u00e9tudes de cas pratiques sont r\u00e9alis\u00e9es. Le contenu est \u00e9labor\u00e9 \u00e0 partir du r\u00e9f\u00e9rentiel du dipl\u00f4me consultable sur le RNCP. Une progression p\u00e9dagogique est remise par chaque formateur. Un classeur p\u00e9dagogique permet de suivre le d\u00e9roulement de la formation en conformit\u00e9 avec le r\u00e9f\u00e9rentiel. TEAMS permet de t\u00e9l\u00e9charger les cours et de recevoir toutes les informations inh\u00e9rentes \u00e0 la formation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-background\" id=\"programme-1\" style=\"background-color:#e4032c\"><strong>PROGRAMME<\/strong><\/h4>\n\n\n\n<p>  <\/p>\n\n\n\n<p>Relation client et n\u00e9gociation-vente<\/p>\n\n\n\n<p><strong>Cibler et prospecter la client\u00e8le : savoir identifier les clients potentiels (particuliers ou entreprises), utiliser des outils de prospection (phoning, emailing, r\u00e9seaux sociaux) et construire des argumentaires adapt\u00e9s.<\/strong><\/p>\n\n\n\n<p><strong>N\u00e9gocier et accompagner la relation client : conduire un entretien de vente, d\u00e9fendre une offre commerciale, r\u00e9pondre aux objections, conclure la vente et assurer le suivi de la satisfaction du client.<\/strong><\/p>\n\n\n\n<p><strong>Organiser et animer un \u00e9v\u00e9nement commercial : mettre en place des actions de promotion (salons, journ\u00e9es portes ouvertes, stands, d\u00e9monstrations), coordonner les moyens humains et mat\u00e9riels et \u00e9valuer l\u2019impact de l\u2019\u00e9v\u00e9nement.<\/strong><\/p>\n\n\n\n<p><strong>Exploiter et mutualiser l\u2019information commerciale : collecter, analyser et partager les donn\u00e9es clients pour mieux cibler les actions commerciales, utiliser un CRM et rendre les informations accessibles \u00e0 l\u2019\u00e9quipe.<\/strong><\/p>\n\n\n\n<p>Relation client \u00e0 distance et digitalisation<\/p>\n\n\n\n<p><strong>Ma\u00eetriser la relation omnicanale : g\u00e9rer la relation client via diff\u00e9rents canaux (t\u00e9l\u00e9phone, e-mail, chat, r\u00e9seaux sociaux, visioconf\u00e9rence), assurer une coh\u00e9rence du discours et maintenir la qualit\u00e9 du service.<\/strong><\/p>\n\n\n\n<p><strong>Animer la relation client digitale : cr\u00e9er et g\u00e9rer des contenus (publications, newsletters, campagnes digitales), interagir avec les clients sur les plateformes en ligne et renforcer leur engagement.<\/strong><\/p>\n\n\n\n<p><strong>D\u00e9velopper la relation client en e-commerce : g\u00e9rer un site marchand ou une plateforme de vente en ligne, assurer le suivi des commandes, optimiser l\u2019exp\u00e9rience utilisateur et fid\u00e9liser les clients par des actions digitales (promotions, personnalisation, suivi post- achat).<\/strong><\/p>\n\n\n\n<p>Relation client et animation de r\u00e9seaux<\/p>\n\n\n\n<p><strong>Implanter et promouvoir l\u2019offre chez les distributeurs : convaincre des distributeurs ou partenaires de commercialiser les produits\/services, n\u00e9gocier les conditions de mise en rayon et assurer la visibilit\u00e9 de l\u2019offre.<\/strong><\/p>\n\n\n\n<p><strong>D\u00e9velopper et animer un r\u00e9seau de partenaires : recruter, former et accompagner des partenaires commerciaux, maintenir une dynamique de r\u00e9seau et coordonner les actions.<\/strong><\/p>\n\n\n\n<p><strong>Cr\u00e9er et animer un r\u00e9seau de vente directe : mettre en place une force de vente (VRP, vendeurs \u00e0 domicile), motiver et encadrer l\u2019\u00e9quipe, fixer des objectifs et suivre les performances commerciales.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-background\" style=\"background-color:#e4032c\"><strong>PERSPECTIVE D&#8217;EMPLOI<\/strong><\/h2>\n\n\n\n<p>\u25aa Commercial(e) terrain<\/p>\n\n\n\n<p>\u25aa Vendeur(se)Conseiller(\u00e8re) client\u00e8le<\/p>\n\n\n\n<p>\u25aa N\u00e9gociateur(trice)<\/p>\n\n\n\n<p>\u25aa D\u00e9l\u00e9gu\u00e9(e) commercial(e)<\/p>\n\n\n\n<p>\u25aa Technico-commercial(e)<\/p>\n\n\n\n<p>\u25aa Charg\u00e9(e) d\u2019assistance<\/p>\n\n\n\n<p>\u25aa Conseiller(\u00e8re) client \u00e0 distance<\/p>\n\n\n\n<p>\u25aa Expert(e) en vente et relation client en ligne<\/p>\n\n\n\n<p>\u25aa Commercial(e) e-commerce<\/p>\n\n\n\n<p>\u25aa Assistant(e) e-commerce<\/p>\n\n\n\n<p>\u25aa Animateur(trice) commercial(e) digital<\/p>\n\n\n\n<p>\u25aa E-marchandiseur(euse)<\/p>\n\n\n\n<p>\u25aa Animateur(trice) r\u00e9seau<\/p>\n\n\n\n<p>\u25aa Animateur(trice) des ventes<\/p>\n\n\n\n<p>\u25aa Vendeur(se) \u00e0 domicile<\/p>\n\n\n\n<p>\u25aa Repr\u00e9sentant(e)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#e70031\" class=\"has-inline-color\"><strong>Je souhaite m&#8217;inscrire \u00e0 cette formation<\/strong><\/mark><\/p>\n\n\n<div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-a3c80936-594e-4992-aab2-6ba17f2731a0\" id=\"wpforms-3554\"><form id=\"wpforms-form-3554\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"3554\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/martinique\/wp-json\/wp\/v2\/posts\/2837\" data-token=\"ee304461f21f2b9b51cdf6a2e48440ce\" data-token-time=\"1784172281\"><noscript class=\"wpforms-error-noscript\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-3554-field_8-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"8\"><label class=\"wpforms-field-label\">Nom &amp; Pr\u00e9nom <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-3554-field_8\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][8][first]\" required><label for=\"wpforms-3554-field_8\" class=\"wpforms-field-sublabel after\">Pr\u00e9nom<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-3554-field_8-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][8][last]\" required><label for=\"wpforms-3554-field_8-last\" class=\"wpforms-field-sublabel after\">Nom<\/label><\/div><\/div><\/div><div id=\"wpforms-3554-field_9-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-3554-field_9\">Adresse <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3554-field_9\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][9]\" required><\/div><div id=\"wpforms-3554-field_10-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-3554-field_10\">Code Postal <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"number\" id=\"wpforms-3554-field_10\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][10]\" step=\"any\" required><\/div><div id=\"wpforms-3554-field_11-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-3554-field_11\">Ville<\/label><input type=\"text\" id=\"wpforms-3554-field_11\" class=\"wpforms-field-small\" name=\"wpforms[fields][11]\" ><\/div><div id=\"wpforms-3554-field_7-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-3554-field_7\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-3554-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-3554-field_47-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"47\"><label class=\"wpforms-field-label\" for=\"wpforms-3554-field_47\">T\u00e9l\u00e9phone portable <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3554-field_47\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][47]\" required><\/div><div id=\"wpforms-3554-field_52-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-2-columns\" data-field-id=\"52\"><label class=\"wpforms-field-label\">FORMATION(S) DEMAND\u00c9E(S)<\/label><ul id=\"wpforms-3554-field_52\"><li class=\"choice-0 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_0\" name=\"wpforms[fields][52][]\" value=\"2853\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_0\">BTS GESTION DE LA PME<\/label><\/li><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_1\" name=\"wpforms[fields][52][]\" value=\"2826\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_1\">BTS GESTION DES TRANSPORTS ET LOGISTIQUE ASSOCI\u00c9E<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_2\" name=\"wpforms[fields][52][]\" value=\"1912\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_2\">BTS MANAGEMENT COMMERCIAL OP\u00c9RATIONNEL<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_3\" name=\"wpforms[fields][52][]\" value=\"2837\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_3\">BTS N\u00c9GOCIATION &amp; DIGITALISATION DE LA RELATION CLIENT<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_4\" name=\"wpforms[fields][52][]\" value=\"3363\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_4\">CHARG\u00c9(E) D\u2019AFFAIRES COMMERCIALES<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_5\" name=\"wpforms[fields][52][]\" value=\"3354\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_5\">CHARG\u00c9(E) DES RESSOURCES HUMAINES<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_6\" name=\"wpforms[fields][52][]\" value=\"1917\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_6\">CONSEILLER(E) DE VENTE<\/label><\/li><li class=\"choice-7 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_7\" name=\"wpforms[fields][52][]\" value=\"3369\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_7\">MANAGER DE LA STRAT\u00c9GIE MARKETING<\/label><\/li><li class=\"choice-8 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_8\" name=\"wpforms[fields][52][]\" value=\"2857\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_8\">MANAGER EN RESSOURCES HUMAINES<\/label><\/li><li class=\"choice-9 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_9\" name=\"wpforms[fields][52][]\" value=\"1910\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_9\">RESPONSABLE EN LOGISTIQUE<\/label><\/li><li class=\"choice-10 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_10\" name=\"wpforms[fields][52][]\" value=\"2865\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_10\">TITRE PROFESSIONNEL AGENT MAGASINIER<\/label><\/li><li class=\"choice-11 depth-1\"><input type=\"checkbox\" id=\"wpforms-3554-field_52_11\" name=\"wpforms[fields][52][]\" value=\"2813\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3554-field_52_11\">TITRE PROFESSIONNEL TECHNICIEN(NE) EN LOGISTIQUE D&#8217;ENTREPOSAGE<\/label><\/li><\/ul><\/div><div id=\"wpforms-3554-field_53-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"53\"><label class=\"wpforms-field-label\" for=\"wpforms-3554-field_53\">Comment nous avez-vous connu ? <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-3554-field_53\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][53]\" required=\"required\"><option value=\"4x3, Affichage\"  class=\"choice-1 depth-1\"  >4&#215;3, Affichage<\/option><option value=\"Magazine Madinmag\"  class=\"choice-2 depth-1\"  >Magazine Madinmag<\/option><option value=\"France Antilles\"  class=\"choice-3 depth-1\"  >France Antilles<\/option><option value=\"Radio\"  class=\"choice-4 depth-1\"  >Radio<\/option><option value=\"R\u00e9seaux sociaux\"  class=\"choice-5 depth-1\"  >R\u00e9seaux sociaux<\/option><option value=\"Bouche \u00e0 oreille\"  class=\"choice-6 depth-1\"  >Bouche \u00e0 oreille<\/option><option value=\"Autre\"  class=\"choice-7 depth-1\"  >Autre<\/option><\/select><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"3554\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.fore.fr\/martinique\/wp-json\/wp\/v2\/posts\/2837\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-3554\" class=\"wpforms-submit\" data-alt-text=\"En cours d&#039;envoi ...\" data-submit-text=\"Je m&#039;inscris !\" aria-live=\"assertive\" value=\"wpforms-submit\">Je m&#039;inscris !<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fore.fr\/martinique\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Chargement en cours\"><\/div><\/form><\/div>  <!-- .wpforms-container -->","protected":false},"excerpt":{"rendered":"<p>DETAILS 1350HSUR 2 ANS2 jours\/semaine PROCHAINE RENTR\u00c9E : SEPTEMBRE 2026 FINANCEMENTFINANCEMENTS OPCO desEntreprises, FONGECIF CERTIFICATIONDipl\u00f4me de Niveau 5 (BAC+2), enregistr\u00e9 et inscrit au R\u00e9pertoire National des CertificationsProfessionnelles par le minist\u00e8re del\u2019enseignement et de la recherche depuis le 11\/12\/2023.Code RNCP : 38368 CONTACTSMichelle PHAROSE 0696 02 20 400596 68 62 52michelle.pharose@fore.fr Lien France Comp\u00e9tences : https:\/\/www.francecompetences.fr\/recherche\/rncp\/38368 &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.fore.fr\/martinique\/bts-negociation-digitalisation-de-la-relation-client\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de &laquo;&nbsp;BTS N\u00c9GOCIATION &#038; DIGITALISATION DE LA RELATION CLIENT&nbsp;&raquo;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,23],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BTS N\u00c9GOCIATION &amp; DIGITALISATION DE LA RELATION CLIENT - Fore Martinique<\/title>\n<meta name=\"description\" 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